Privacy Policy

UTSP LLC

20 Nanel Drive, Glastonbury, CT 06033
Phone: (860) 208-2627
Email: olga@utsprepairs.com
License: HIC.0700046
Last Updated: August 7, 2026

UTSP LLC ('UTSP', 'we', 'us') values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or schedule appliance repair services.

1. Personal Information We Collect

We may collect your name, phone number, email address, service address, appliance information, photos, videos, messages, appointment preferences, browser and device information, IP address, approximate location, cookies, and payment information processed through secure third-party providers.

2. How We Use Your Information

We use your information to respond to inquiries, schedule appointments, dispatch technicians, provide estimates and invoices, improve our services, prevent fraud, and comply with legal and tax obligations.

3. Online Booking and Service Call Fee

Appointments may be scheduled through our website using Housecall Pro Online Booking.
A non-refundable Service Call Fee (diagnostic fee) is collected before the technician's visit to secure your appointment. By completing an online booking or authorizing payment, you acknowledge that you have read and agree to this Privacy Policy as well as our Terms & Conditions and Cancellation Policy.

4. SMS and Phone Communications

By requesting service, you consent to receive calls and text messages regarding scheduling, reminders, technician arrival, estimates, invoices, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

5. Sharing Information

We may share information only when necessary with website hosting providers, Housecall Pro, payment processors, email and SMS providers, subcontractors when required to complete work, and government authorities when legally required. We never sell your personal information or phone number.

6. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and understand website usage.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary for business, legal, tax, and dispute-resolution purposes and use reasonable administrative and technical safeguards to protect it.

8. Your Rights

You may request access to, correction of, or deletion of your personal information where applicable and may opt out of marketing communications.

9. Children's Privacy

Our services are not directed to children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy at any time. The revised version will be posted on this page with an updated revision date.

Contact Information

UTSP LLC
20 Nanel Drive
Glastonbury, CT 06033
Phone: (860) 208-2627
Email: olga@utsprepairs.com